We recommend to file your complaints by sending an email to [email protected]. If this doesn’t resolve your issue the please report your complaint to Stichting WebwinkelKeur. From 15 February 2016 it is for consumers within the EU also possible to to contact the ODR-platform of the Europese Commission. You can find the OD-platform trough https://ec.europa.eu/odr. When your complaints aren’t in threatment somewhere else you can deposit it trough the platform of the European Union.