... how can I get in touch?
You can ask us all your questions directly via our Live Chat between 9:00 and 17:00 from Monday to Friday. We try to help you as soon as possible (unless we are on the golf course). Otherwise, you can also just email, call or visit us.
...do you fit every golf bag?
Yes, the Kaddey Switch is designed to fit any bag. Both on a Stand, Cart or Pencil bag. Only the Staff Bag (the tour players) does not fit because they already play with a caddy.
...do you fit in any car?
The answer is simple. If your golf bag fits in your car, the Kaddey Switch fits in with your bag.
...does my rangefinder fit in the tray?
Yes, almost all rangefinders from brands such as Bushnell, Garmin, Callaway and Nikon fit. To be on the safe side, the inner dimension of the large compartment is: 16 x 9 x 4.5 cm.
...does my smartphone fit in the tray?
Except for the plus and XL models, your smartphone fits in the tray. The dimensions are 19 x 9 cm.
...do you have an umbrella holder?
The Kaddey Switch doesn’t have an umbrella holder just yet. We expect to offer you the Kaddey umbrella holder at the start of autumn (when you really need it). We’ll update our customers when it’s ready.
...what about maintenance?
We recommend cleaning the Switch with water and high-pressure air, after playing, to remove dust, grass, etc. Every now and then look at the wheel axles for dust and remove it with air and a cloth. We do not recommend using a high-pressure cleaner to prevent damage.
...what are you made of?
The frame is made of aluminum, which is strong, light and corrosion free. The plastic parts are designed to withstand wear and the test of time and are equipped with material codes to enable an optimal recycling process.
...what are the measurements?
The frame without wheels is only 86 x 25 x 11 cm. The diameter of the wheels is 15 inches (38 cm).
...what is the weight?
The frame without wheels weighs 4 kg. The two wheels together weigh 2.8 kg. Total 6.8 kg. Most other (non-electric) trolleys weigh more than 8 kg.
...what about the warranty?
If something still goes wrong and the trolley does not function properly, the warranty conditions below apply. If something goes wrong within this 2-year warranty period, you will receive a new part, or your golf trolley will be picked up for repair.
- Every Kaddey Switch golf trolley has a 2 year warranty.
- If something goes wrong within this 2-year warranty period, you will receive a new part, or your golf trolley will be picked up for repair. Parts, transport costs and labor are then free.
- Whether you receive a new part or whether the trolley is collected for repair is determined in consultation.
- To activate this warranty, you must submit the complaint by email to [email protected] under the heading “Warranty” and include the following information:
- Description of the complaint
- Copy invoice of the purchase
- Photo of the serial number (on the bottom of the base)
- Photos of the problem
- The general terms and conditions of Kaddey Golf BV apply.
Tip! Keep the original box in which your Kaddey golf trolley arrived. After receipt, cut the tapes so that the box can be stored flat. You can then re-use the box when your Kaddey golf trolley needs to be transported for repair.
Ordering, shipping & returns
...what are the shipping costs?
The shipping costs depend on your location. You can see the total shipping costs for your order at checkout.
...how fast can delivery be made?
The Kaddey Switch is available from the 3rd week of June.
...which payment methods can I use?
You choose one of the simple payment methods below during the ordering process:
...how safe is buying online?
Our webshop is secured with a SSL 3.0 connection. Paying at Kaddey Golf is fast, easy and above all safe. We use payment service provider Mollie. This is a secure payment sytem, specialy developed for webshops.
...do I have to create an account?
No, you can also place an order without an account. You then place your order as a “guest”. You will then have to enter your details again for any new order and you will miss your order overview on the website.
...how do I track my shipment?
As soon as we send your order, you will receive an email with a Track & Trace code.
...can I cancel my order?
You have the right to withdraw your order up to 14 days after receipt without giving any reason. In that case, our return and refund policy applies in accordance with our Terms and Conditions. That policy includes the following:
When purchasing goods via the internet, you have the right to dissolve the purchase for a 14-day cooling-off period after receipt of the goods – without giving any reason – using the “withdrawal form” which you can find in the General Terms and Conditions. In that case, the goods must be returned to Kaddey Golf BV within 14 days of the termination date. You must insure the goods to be returned against damage, loss and theft for the duration of the return journey.
During the reflection period, you should handle the product and packaging with care. You will only unpack or use the product to the extent necessary to assess whether you wish to keep the product. If you make use of the right of withdrawal, you must return the product with all accessories and in the original condition and packaging to Kaddey Golf.
If the above conditions are met, Kaddey Golf BV will refund the purchase price, less any transport costs not paid by the customer, after receipt of the returned goods, to the customer within 14 days of receipt of the goods.
For product returns or for questions or comments regarding our return and return policy, you can always contact us directly. We are happy to help you.
...can I order without an account?
Yes and no. We automatically create an account for each customer. Why? Because then we can be of much better service to you.
...where can I find my order?
Go to Menu and then to your Account. Here you will find an overview of all your orders.
...how can I change my email address?
Go to Menu and then to your Account. Here you can find all your contact details and request a new password.
...how do I get a new password?
Go to Menu and then to your Account. Here you can find all your contact details and request a new password. Have you logged out and cannot remember your password? Then make a login attempt and click on “forgot password”.
...what are the company details of Kaddey?
Kaddey Golf BV
Industrieweg 55, 1115AD Duivendrecht, The Netherlands
Phone number: +31(0)85 808 69 23
E-mail address: [email protected]
Chamber of Commerce nr: 74933264
Tax-identification number: NL860078851B01